To:

- Steering Committees for pandemic prevention and control of districts, Thu Duc city;
- Center for Disease Control of City (HCDC);
- Health divisions of districts, Thu Duc city;
- Health centers of districts, Thu Duc city;
- Health facilities.

Recently, it has been recorded a sharp increase in COVID-19 infections, most cases are asymptomatic or have mild clinical symptoms, eligible for home isolation.  This puts heavy workload on health care workers at the health stations and causes troubles for the people.

The Department of Health requires all health facilities, health centers, and health stations to urgently initiate digital transformation in confirming F0 patients and confirming the completion of home quarantine, in specific:

1. Hospitals, clinics, health centers, health stations

Places where people with COVID-19 are identified such as hospitals, clinics, health centers, health stations, etc., when identifying people with COVID-19 who have no clinical symptoms or have mild clinical symptoms. eligible for home isolation shall:  instruct people with COVID-19 to access the address:  https://khaibaof0.tphcm.gov.vn on a computer or smartphone with internet connection to “report F0 cases”. The declaration will be recorded by the system and sent to the health station of the ward, commune, town (commune level) where the person with COVID-19 is quarantined.

Health facilities must strengthen communication on all means of communication of their units (websites, bulletin boards, leaflets, newsletters at health departments, clinical departments, etc.)  to guide how to declare to local health when having a positive SARS-CoV-2 test result and quarantine at home via https://khaibaof0.tphcm.gov.vn.

2. Center for Disease Control of City (HCDC): create contents and implement, guide units to communicate with people on how to use computers or smartphones with internet connection to “report F0 cases” when home quarantined.

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Direct the commune-level People's Committees to strengthen the commune-level epidemic prevention and control steering committees; assign the leader of the health station to be the deputy head of the steering committee and confirm the certificate of completion of home quarantine (the certificate). And mobilize personnel to support the health station to receive reports of F0 cases and issue a certificate to F0 person in a timely manner, limiting the concentration of people at the health station to carry out administrative procedures.

Direct relevant departments to communicate to each person with a positive test result for SARS-CoV-2 that they need to immediately report it to the commune health station via https://khaibaof0.tphcm .gov.vn to be received, cared for and managed.

Train related divisions on basic knowledge about COVID-19 disease, instructions on caring for people with COVID-19 at home to receive reports of F0 cases on the software.

4. Commune health station

Assign specialized personnel in charge of receiving SMS messages notifying the list of self-reported F0 cases; regularly log in to the COVID-19 management platform to verify and receive the list of self-reported cases for further care and management according to the guidance of the Ministry of Health and the Department of Health.

Assign personnel to answer the phone (this phone number must be different from the phone number that receives messages of self-reported F0 cases) to receive SMS messages announcing the negative test results declared by F0 at the end of the quarantine period ; log in to the COVID-19 management platform to confirm the completion of the quarantine period, sign and issue the certificates of completion to F0 cases in electronic form via email or in paper form; limit F0 cases or their family members from gathering at the health station to wait for the certificates to be issued.

In case the patient could not take the rapid antigen test themselves to end the quarantine period, the health station needs to arrange a separate area and specifically notify the patient about the time to take samples for testing.

Based on the number of F0 cases and the number of personnel members at the health station, the health station proposes the commune-level People's Committee to mobilize more personnel to support the health station to receive information on self-reported F0 cases and issue certificates to these F0 cases.

The Department of Health requests the units to implement the above regulations.  Difficulties that arise during the implementation of this document should be reported to the Department of Health for support.

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Health-related issues: Lu Mong Thuy Linh, Medical Profession Department, Department of Health, phone number:  0907.930.362./.

PP. DIRECTOR
DEPUTY DIRECTOR




Nguyen Anh Dung

APPENDIX 1.

DIGITAL TRANSFORMATION FOR CONFIRMATION OF F0 CASES

1. Self-reported F0 cases

When a person with suspected symptoms of COVID-19 takes an antigen rapid test himself/herself and has a positive result for SARS-CoV-2, instead of going to the health station to report and get confirmation, he/she shall take the following steps:

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- Take a photo of your identity card/citizen identity card or identity paper with photo (health insurance certificate, driver's license, birth certificate, student card...).

- Access the address:  https://khaibaof0.tphcm.gov.vn (on a computer or smartphone with internet connection) and select "Report of F0 cases".

- Enter the mobile phone number you are using in the box "Enter a verified phone number", then click the "Get OTP code" button.  The system will automatically send the OTP code to the phone number entered in the form of SMS.

- Enter the OTP code and press the “Continue” button. The system will switch to the “F0 patient information” screen.

- Enter full personal information (attach photo of identity card/citizen identity card or identity paper with photo), medical history, COVID-19 vaccination status, current symptoms, test results (attach positive test result picture).

- Upon completion, press the "Save" button to send the declarant's information to the health station where you live.

- The system will send the following message to the phone number of the declarant "The system has received the report of Mr./Ms. …………………….  The Covid Steering Committee of COVID-19 of ward.... will contact Mr./Ms.…. to verify information and support Mr./Ms. at the earliest.  Thank you".

Notes: The report must have all information and you shall take responsibility for the declared information.

2. The commune health station verifies and receives home-quarantined F0 cases

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- Check personal information, medical history, vaccination history, test results, current symptoms and severe symptoms (via F0's declaration).

- Call the F0 patient to verify his/her name, quarantine address and home quarantine conditions.

- Click the "receive" button after completing the above steps.

Depending on the number of home-quarantined F0 cases in the commune, the above steps can be performed by staff of the health station, mobile health station; Covid care teams in the community, mobile health teams, community COVID teams..... The people in charge must be trained by the health center and/or health station.

APPENDIX 2.

DIGITAL TRANSFORMATION FOR ISSUANCE OF CERTIFICATES OF COMPLETION OF HOME QUARANTINE TO F0 CASES

1. Self-reported F0 cases

When the quarantine period ends, the F0 patient takes a rapid antigen test.  If the antigen test result is negative, F0 patient performs the following steps:

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- Access the address:  https://khaibaof0.tphcm.gov.vn (on a computer or smartphone with internet connection) and select “Declare completion of quarantine”.

- Enter the mobile phone number you are using in the box "Enter a verified phone number", then click the "Get OTP code" button.  The system will automatically send the OTP code to the phone number entered in the form of SMS.

- Enter the OTP code in the "OTP verification code" box, then press the "Continue" button.

- In case the F0 person’s information is already available on the COVID-19 management digital Platform (self-reported, or entered by health facilities on the software).

+ The system will switch to the screen "test result after quarantine".

+ Enter test date, test result (attach negative test result image).

+ Upon completion, press the "Save" button to send the negative test result information during the quarantine period to the health station where you live.

+ The system will send the following message to the phone number of the declarant "The system has received the negative test result of Mr./Ms. …………………….  The Covid Steering Committee of ward.... will send a certificate of home-quarantine completion via the email address that you have declared, if you do not have an email, please go to the health station to receive it. Thank you".

- In case the F0 person’s information is not available on the COVID-19 management digital Platform (not yet self-reported) at https://khaibaof0.tphcm.gov.vn when the test result is positive) ^[1].

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+ The patient in quarantine will declare personal information (attach photo of identity card/citizen identity card or identity paper with photo), time of positive test result, time of negative test result (attach a picture of negative test result).

+ Upon completion, press the "Save" button to send the negative test result information during the quarantine period to the health station where you live.

+ The system will send the following message to the phone number of the declarant "The system has received the negative test result of Mr./Ms. …………………….   The Covid Steering Committee of ward.... will verify information and contact Mr./Ms.…. at the earliest. Thank you".

2. The commune health station verifies and issues certificates

On receiving a message informing F0's negative test result, the health station staff in charge of issuing certificates shall log in to the clinic account at https://covid19.medinet.org .vn:75 to perform the following steps:

- Check the information that the negative test result after the isolation period is transferred to the COVID-19 Management Platform via the Health Station's account.

a. For the "reported F0 case" via the address:  https://khaibaof0.tphcm.gov.vn when the test result is positive

- Select F0 name from “Certification waiting list”.

- Click the "Finish quarantine" button.  The system will send a message "Mr./Ms. has completed quarantine at home from ………… to …………. ”.

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+ Click “Export certificate” then select the file format you want to download, adjust the information (if necessary) and print the certificate.

+ Leader of the health station (assigned by the commune-level steering committee for pandemic prevention and control) signs the certificate and affix the stamp of the health station.

+ Log in to the COVID-19 digital management platform, select the F0 person to send an email, enter the email content and attach a scanned copy of the signed certificate and press the "send email" button.  The electronic copy will be sent to the email of the reported F0.

- In case the health station digitally signs the certificate, click "digitally sign and send email". The mail will be automatically sent to F0's email.

b. For the F0 case that “has not been reported” via the address:  https://khaibaof0.tphcm.gov.vn when the test result is positive

- Based on the list of F0 cases in the "negative declaration list", call to verify information or check the list of home-quarantined F0s in charged by local COVID-19 home care facilities (mobile health stations, COVID-19 patient care teams in the community, mobile health teams...).

- If there is evidence to determine that F0 person has quarantined at home.  The health station presses “receive” and follows the procedure in step (a).

- If there is no evidence to determine that F0 person has quarantined at home.  The health station clicks "refuse to issue certificate".

- The system will send a notice to the quarantined person “The Covid Steering Committee of ward…. refuses to issue a certificate of completion of quarantine to Mr./Ms.…………..because there is no evidence to identify Mr./Ms. has quarantined at home”.

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DEPARTMENT OF HEALTH OF HO CHI MINH CITY

_[1] The function of declaring negative test results for F0 cases that have no information on the COVID-19 management digital platform.

Công văn 1655/SYT-NVY năm 2022 triển khai giải pháp giảm tải thủ tục hành chính cho người F0 tại các Trạm y tế phường, xã, thị trấn do Sở Y tế thành phố Hồ Chí Minh ban hành